Select Your Portal
Choose your operational mode to continue.
Web Kiosk
For clinic tablet or PC
USSD *599#
Offline keypad phones
WhatsApp / SMS
Chatbot async flow
Step 1: Patient Details
Step 1 of 2
Patients Today
42
12% vs yesterday
Critical (RED)
3
Immediate attention
Avg.
Wait Time
14m
5m vs yesterday
Consults Done
18
Via tele-platform
Queue Management
Live auto-prioritized feed based on triage scores.
RED (Immediate)
ORANGE (30m)
GREEN (Routine)
Patient being referred
🔴 Critical
RK
Ramesh Kumar · 62y · Male
Barwani · Token P-007 · Score 11/20
Suspected ACS / Cardiac event. SpO₂ 91%, BP 160/100, HR
112. Chest pain + breathlessness onset <1hr. PHC cannot manage — immediate referral required.
108 Ambulance Network — Barwani Zone
2 units available
🚑
AMB-108-BW04 · Basic Life Support
Near Barwani bus stand · 1.4 km
ETA 4 min
🚑
AMB-108-BW07 · Advanced Life Support
Returning from Sendhwa · 8.2 km
ETA 18 min
Live route map (Real-time OpenStreetMap)
PHC Barwani
Dist. Hospital
🚑 Live Ambulance
Referral status timeline
Patient triaged — RED priority
10:31 AM · Auto-scored
Doctor reviewed patient brief
10:33 AM · Dr. A. Sharma
Referral initiated — awaiting send
10:34 AM · Pending
Ambulance dispatch
Waiting
Hospital bed confirmed
Waiting
Patient arrives at hospital
ETA ~10:43 AM
Nearest hospitals — live bed availability
1
District Hospital Barwani
4.2 km · ~9 min drive
Cardiologist on dutyYes — Dr.
Mehra
ECG / LabAvailable now
Blood bankStocked
Ambulance dockOpen
2
CHC Sendhwa
11.8 km · ~22 min
3
Medical College Hospital Indore
93 km · ~95 min
Auto-generated referral notice
Draft
REFERRAL NOTICE — PHC Barwani
Patient: Ramesh Kumar, 62M
Token: P-007 | Triage Score: 11/20 (RED)
Chief complaint: Chest pain + Breathlessness
Onset: Less than 1 hour ago
Vitals: BP 160/100, SpO2 91%, HR 112
Suspected: ACS / Cardiac event
Referring doctor: Dr. A. Sharma
ETA to hospital: ~9 min (AMB-108-BW04)
Requires: ICU bed, ECG, Cardiology review
PHC contact: +91-732-XXXXXX
Patient journey
1
Patient registers (any channel)
Web form, USSD *599# on keypad phone, SMS/WhatsApp chatbot, or via ASHA worker at
clinic kiosk. No smartphone or internet needed for USSD/SMS.
2
Symptom questionnaire
5–10 structured questions about symptoms, severity (1–5 scale), and duration.
Multilingual — Hindi and English.
3
Auto triage & scoring
START-inspired algorithm scores each patient in under 1 second. Critical symptoms
score +4, moderate +2, mild +1. Age multiplier applied for elderly / children.
4
Token issued, queue updated
Patient gets a queue token with estimated wait time. Doctor queue reorders
automatically by severity score. SMS / WhatsApp notification sent.
5
Doctor sees structured brief
Before the teleconsultation, doctor sees vitals, symptoms, triage score, and a
3-sentence AI brief. No need to ask basic questions again.
6
Referral & dispatch (if needed)
For critical patients: doctor one-taps to reserve a bed at the nearest suitable
hospital, dispatch 108 ambulance, and send auto-generated referral notice — all simultaneously.
Triage scoring algorithm
| Symptom / Factor | Score |
|---|---|
| Chest pain / Breathlessness / Seizure | +4 each |
| High fever / Severe headache / Injury | +2 each |
| Vomiting / Abdominal pain / Cold | +1 each |
| Age >60 or <5 years | ×1.5 multiplier |
| Patient-reported severity | +1 to +5 |
≥ 8
🔴 RED
Critical
See immediately
Critical
See immediately
4–7
🟠 ORANGE
Moderate
Within 30 min
Moderate
Within 30 min
1–3
🟢 GREEN
Mild
Normal queue
Mild
Normal queue
Access channels at a glance
📟
USSD *599#
Any 2G phone · No internet · No literacy needed
💬
SMS / WhatsApp
Hindi + English · Works on basic phones
🌐
Web / App
Smartphone or shared clinic tablet
🏥
Clinic Kiosk (ASHA / ANM)
Health worker registers on behalf of patient
Referral & dispatch features
✅ Nearest hospital ranked by distance + bed availability + specialist match
✅ Real-time ICU / general bed count from hospital API
✅ 108 ambulance dispatch integrated (nearest unit auto-suggested)
✅ Auto-generated referral notice — SMS + NIC eReferral portal
✅ Live status timeline — doctor and hospital both see same state
✅ One-tap workflow — entire referral chain under 10 seconds
✅ Real-time ICU / general bed count from hospital API
✅ 108 ambulance dispatch integrated (nearest unit auto-suggested)
✅ Auto-generated referral notice — SMS + NIC eReferral portal
✅ Live status timeline — doctor and hospital both see same state
✅ One-tap workflow — entire referral chain under 10 seconds